Accessibility Statement

At Creative & Cultural Skills, we work to create fair and inclusive opportunities for young people within the creative and cultural sectors. We want our information, advice and guidance to be equally accessible to all, and this statement is part of our ongoing process to achieve this.


The Creative and Cultural Skills website is owned and operated by Creative and Cultural Skills, a charitable company under company number 05122855.

This accessibility statement applies to the website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Images may not have alternative text, so people using a screen reader cannot access the information.
  • Older pdf documents on our website may not be fully accessible to screen reader users.

We will be revisiting the areas that require improvement and plan to address these issues by the time of the next website review:

  • Text alternatives for all images will be added, to ensure they meet accessibility standards.
  • We will rebuild or archive older pdf documents, so that only fully-accessible pdf documents are available.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

We’ll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

For users in Northern Ireland, please refer complaints to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.

Contacting us by phone or visiting us in person

For people who are D/deaf, hearing impaired or have a speech impediment, please to contact us if you require an audio induction loop, or a British Sign Language (BSL) interpreter and we will arrange this.

Technical information about this website’s accessibility

Creative and Cultural Skills is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Disproportionate burden

With regard to accessibility, the term ‘disproportionate burden’ refers to measures that would be prohibitive for us to undertake, due to cost or time or resources.

While we are committed to accessibility for all, we feel it is only fair to disclose the elements below that we are currently unable to provide, as doing so would be a disproportionate burden on our organisation.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 12 months.

PDFs and other documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Some of our older PDFs with may not be fully accessible and these will be updated as our information is periodically reviewed.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Each new component that we develop will be built to the highest WCAG standards we can. We also continue our commitment to testing our new designs and product with a broad and diverse range of audiences.

This statement was prepared in March 2022.