Eve Timothy, front of house apprentice

 11 March 2016

After studying an events course, Eve was employed as a front of house apprentice for a theatre and a music hall. She told us about what her apprenticeship involves and why she thinks front of house is a great starting point for a career in events and venue management.

"I’ve learnt so many skills through this apprenticeship."


I’m from Leeds and I'm 19 years old.

What job do you do?

I am the front of house apprentice at Leeds Grand Theatre and City Varieties Music Hall.

How did you get started?

I studied an events course with an events company in London, and then came back to Leeds for this work-based apprenticeship.

I wanted to get experience in events and venue management, and being a member of the front of house team at a busy venue seemed like the best way to get it.

What do you do at work?

A bit of everything. At the moment my main duties include:

I’ve gained confidence in my instincts, which is so important for managing events.

  • managing and ordering stock for the bars
  • managing the staff and volunteer rotas
  • admin for the front of house team
  • working shows at both venues as a customer-facing attendant.

I’m also always on hand to help out other members of staff with their events.

What have you learnt?

I’ve learnt so many skills through this apprenticeship. Most importantly to me, I’ve learnt a lot about venue and event management through shadowing the duty managers at both venues.

I’ve gained confidence in my instincts and decision-making skills, which is so important for managing events. I also get an NVQ at the end of my apprenticeship!

What’s the best thing about your apprenticeship?

The best thing about working here is definitely the people. Everyone is very calm and easy-going, and it’s such a flexible and chilled environment.

I really struggled in my last workplace because the people I worked with made it a stressful environment and it was hard to get things done.

And the worst?

To be honest there is really nothing I dislike. I actually enjoy coming to work! I’d say the worst thing is when the venues are at their quietest in the summer as there’s just not as much to do.

What do you want to do next?

I actually enjoy coming to work! 

I’m planning to go and work in a much bigger events venue, in a higher position.

I feel like because I’ve been able to pick up so much management experience through this apprenticeship, I’d find it easy to fit into an events or venue management role.

How can I work front of house?

Become an apprentice if you can. If you're an apprentice you can learn and the people around you will teach you when you’re unsure.

Be optimistic and open-minded. I would recommend it!

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