Lynette Nixon, box office manager
Lynette Nixon manages the box office at Manchester's Oldham Coliseum theatre and live events venue.
I was born in Manchester, and now live in Oldham.
What job do you do?
I'm a box office manager at Oldham Coliseum Theatre.
What previous jobs have you done?
After leaving school, I had several jobs that weren't related to performing arts. I worked as a scientific research assistant, and then for a catalogue order company. I was also a medical receptionist.
I then joined Oldham Coliseum Theatre as a box office assistant.
What qualifications do you have?
Eight GSEs (like a GCSE from the olden days).
What do you do at work?
As a box office manager I spend some time each day working on the counter, taking bookings. This means I am always aware of how the shows are selling, and of any problems with the computerised box office ticketing system.
"I am always aware of how the shows are selling."
I also produce reports and figures for other departments within the theatre, for example the marketing or finance departments. It’s my job to make sure the box office staff are up to date with any offers or changes, and to ensure a high standard of customer care.
I am line manager to five members of staff, so I spend some time working on rotas, making sure there is the right level of cover on the box office. I attend several meetings a week, and pass on any information or customer comments which may be useful to other departments.
What’s the best thing about your job?
No two days are the same, and there's always something different happening.
And the worst part of the job?
There are never enough hours in the day. Often everything seems to happen at the same time, but it is getting easier as I now have a much-needed deputy to share the work.
I enjoy my job and wouldn’t want to work in another department or industry.
How do I get into music?
Good customer service is a priority, so any experience of working with the public would be beneficial.
For box office work, sound IT knowledge is invaluable as most ticketing systems are computerised. Of course, an interest in theatre or live events and the ability to work as part of a team is a must.