PR and Marketing need to maintain good relationships with their contacts. Image: Birmingham Museums and Trust.

Marketing and PR

Public relations staff work with the press and organise events to shape a site's media profile. Marketing is about making sure the public is talking about a brand, often through advertising.

Geffrye curatorial staff talk to young people outside the victorian room. Image: Geffrye Museum - Spencer Griffiths

Museum director

The director supervises staff, managing and overseeing all work. They set targets, check policies and budgets and act as chief curator.

Image: A Wiener Library and Camden Council event featuring traditional Rwandan dancers and musicians from Sawston Community College.


Outreach workers help people engage with a heritage site who may not normally visit. They encourage diversity and ensure accessibility.

Project organiser (cultural heritage)

Project organisers work in cultural heritage at various levels of seniority.

Property-facilities manager

Property and facilities managers in visual arts and cultural heritage run a specific venue or building. They are responsible for the day to day running and maintenance of a facility. This might be a museum, gallery, visitor centre or stately home.

Publications (cultural heritage)

Publications staff officers in the cultural heritage sector are responsible for all the publication material designed and produced by an organisation.

Publicity staff (cultural heritage)

Publicity staff in the heritage sector work to promote various institutions or regions. They can work for individual galleries or museums, a region of a large heritage institution, or a particular venue.

Many museums and heritage organisations have their own range of literature or journals.


Publishers handle written content for a heritage organisation. This can include books, journals, papers, magazines and websites.

Records assistants work under the supervision of a records manager.

Records assistant

Records assistants are employed by a variety of organisations including local and central government, universities, large companies, banks and other financial institutions, museums, galleries and charities.

Records management is a relatively new profession. Experienced records managers can become self-employed consultants.

Records manager

Records managers are responsible for managing the retention and storage of records.

Working with the collections and carrying out different types of research are tasks you will encounter. Image: Imperial War Museum.


Researchers may work in libraries and archives or collect information from field work. Research projects can focus on anything from one piece to a whole collection.

Providing good products, and good customer service, are important for a career in retail. Image: Imperial War Museum.


Heritage venue shops need to be commercially successful. Some sites rely on retail for the bulk of their funding.

Rural crafts maker

Rural craft makers are involved in a range of rural crafts using the materials in the countryside to make artefacts and to carry out traditional techniques.

School liaison staff

School liaison staff officers work with teachers to provide a strong educational experience for students. Along with teachers, they can also work with development workers or community leaders. They work in cultural and heritage centres, museums and historical sites.

Security staff and invigilators ensure that heritage venues and their contents are kept safe.


Security staff and invigilators ensure that heritage venues and their contents are kept safe.

Stonemasonry requires a high level of practical artistic skill.

Stone mason

Stonemasons are involved in restoring and repairing old buildings. They also work on new projects such as stone cladding office blocks. Stonemasonry is a traditional skill that is in increasing demand due to the large amount of stonework in the UK. Castles and cathedrals, historic houses and ancient monuments are some examples that may require the use of people that can work with stone.

Technicians need a wide range of skills and may come into this work as a second job. Image: The Imperial War Museum.


Technicians use practical skills to maintain exhibition spaces at heritage sites.

Providing customer service can make a real difference to visitor's enjoyment and learning. Image: RBG Kew.

Visitor services

Visitor service staff at heritage sites work to make visits enjoyable and worthwhile. Customer service is the most important element of the job.

Recruiting and managing volunteers. Image: RBG Kew.

Volunteer coordinator

A career as a volunteer coordinator involves recruitment, training and administration. Volunteers are widely used in the heritage sector.

Alex Hammond, antique restorer

Wood worker

Wood workers are involved in designing and making objects. They use a range of woods for a variety of different uses and purposes. The objects may range from decorative items, such as carvings to utility items, such as boats, picture frames, patterns, chairs and chests.

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