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Box Office Assistant (Part Time)

Applications are invited for the post of: BOX OFFICE ASSISTANT (PART TIME)

£22,838 per annum, pro rata - 20 hours per week

Application deadline: May 17th 2019

DEPARTMENTAL STRUCTURE

The team comprises a mixture of full time, part-time and casual Box Office Sales Assistants reporting to the Sales Manager.

DRESS

There is no box office uniform but you should be presentable and dressed appropriately for a public facing position at all times.

MAIN PURPOSE:

To provide excellent customer service via telephone, email and in person to all Royal Court customers.  Capturing data accurately and effectively using the Spektrix ticketing system, whilst championing and being knowledgeable about the work of the Royal Court.

KEY RESPONSIBILITIES:

  • Working both self-sufficiently and as part of a team in the day-to-day operational running of the Box Office.

  • Providing excellent levels of customer service via telephone, on email and in person.

  • Providing an efficient and welcoming service to the public, staff, artists and any co-producers or outside managements involved at the Royal Court.

  • Providing an efficient ticketing service for the Royal Court theatre and any productions transferred to other theatres.

  • Maintaining a consistent, accurate and useful customer database using the Spektrix ticketing system.

  • Helping to maximise ticket sales in co-operation with the wider communications department and promote the work of the Royal Court on an ongoing basis.

  • Being knowledgeable, and able to provide accurate and useful information, about the Royal Court’s productions and facilities.

  • Watching Royal Court productions at dress rehearsal or preview stage and being able to talk confidently about the work to our audiences.

  • Undertaking relevant administrative tasks to ensure the smooth running of the box office operation

  • Processing house seat requests from senior staff and visiting producers, monitoring the house seats email and responding promptly to enquiries.

  • Adhering to and promoting the company’s policies, including health and safety, equal opportunities, diversity, and sustainability.

  • Attending regular company and department meetings as required.

PERSON SPECIFICATION

Essential:

  • Excellent customer care skills.

  • Previous experience of using a computerised box office and/or CRM system.

  • Ability to think on your feet, find solutions and make quick decisions with confidence.

  • Diplomatic skills, with the ability to recognize and address the needs of a wide range of customers, VIPs, staff and visiting companies and producers.

  • Enthusiastic team worker with excellent interpersonal skills.

  • Knowledgeable and passionate about the work of the Royal Court.

  • Excellent attention to detail.

  • Excellent written and verbal communication skills.

  • General computer literacy (word, excel, outlook etc.)

Desirable:

  • Previous experience of working with Spektrix.

  • An understanding of the wider theatre and arts scene in the UK.

  • An interest in marketing principles.

 

Application Procedures:

Please note that only applications submitted on the Royal Court’s standard Application Form can be considered, CVs are not accepted. Application Forms can be downloaded from: 

https://royalcourttheatre.com/about/jobs/

Once the Application and Equal Opportunities Forms are completed please return, by the closing date below, to:

Email: recruitment@royalcourttheatre.com

By post: Recruitment, English Stage Company, Royal Court Theatre, Sloane Square, London SW1 8AS

Closing date for applications:     Friday 17th May 4pm. Interviews w/c 27 May.

Royal Court Theatre

Royal Court Theatre, Sloane Square, London SW1W 8AS

Contact details
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https://royalcourttheatre.com/about/jobs/