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Mystery Shopping Assistant (Part Time)

£21,000 pa pro-rata

Application deadline: March 31st 2019

Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry.

We have an exciting opportunity to join the team as our Mystery Shopping Assistant. The Mystery Shopping Assistant plays a key role in our “Breaking the Sound Barriers” programme.

The Mystery Shopping Assistant is the main point of contact for our team of around 500 mystery shoppers, who are all Deaf and disabled music fans. The Mystery Shopping Assistant recruits and supports new shoppers, administers the mystery shopping requests on our online mystery shopping portal, keeps a record of the shops we receive and gives the mystery shopper feedback. The role will also lead on the development of the Mystery Shopping peer role models programme and help us to recruit a diverse range of mystery shoppers and review and improve the service.

Our Mystery Shopping project gives Deaf and disabled people an opportunity to voice their experiences and influence change, both at the venues and festivals that they visit and on a national level. Attitude is Everything are determined to accurately reflect the views and experiences of Deaf and disabled people and ensure the changes we work for are ones that make a real difference to customer’s gig and festival-going experiences. The Mystery Shopping project is central to our work.

This is the perfect job for someone who is passionate about live music and strongly believes in equality. We are looking for someone with strong organisational and admin skills, the ability to build good relationships with both our mystery shoppers and our team at Attitude is Everything and great judgement and communication skills, including being able to give feedback in a supportive and sensitive fashion.

This post is funded by Paul Hamlyn Foundation’s Arts Access and Participation: More and Better fund and Arts Council England

Attitude is Everything strives to be an equal opportunities employer and values diversity. We particularly welcome applicants from Deaf and disabled people and individuals who are significantly underrepresented in our sector such as Women and Black and Minority ethnic communities.

Terms and Conditions

Salary: £21,000 pro rata

Contract: Permanent

Location: London office

Hours:  21 hours per week

Application Details

For more infomration, and to download a job description and application form, please see

Deadline:  31st March 2019

Interview dates: 8th and 9th April

Attitude is Everything

London NW1 1HS

Contact details
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020 7383 7979