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Visitor Services Manager (Box Office)

The Story Museum’s work highlights the human need for stories

£20,000- £23,000

Application deadline: November 11th 2019

The Story Museum is seeking a  Visitor Services Manager (Box Office) who will work as a team with the two existing Visitor Services Managers to provide a friendly and professional front of house welcome to all our visitors; operating as a Duty Manager on a rotational basis.

  • Be part of team that is committed to sharing great stories and is driven by its values:
  • Being brave and resourceful
  • Offering a warm welcome and a satisfied goodbye
  • Always learning and growing
  • Being seriously playful

Main purpose of the VSM (Box Office) is to:

  • Manage the Spektrix CRM system to ensure efficient box office and fundraising data processes.
  • Generate income through ticket sales and bookings for public, schools and groups
  • Provide analysis and insight to inform marketing strategies.
  • Duty Manage on a rotational basis with the other Visitors Services Manager (approx. 0.5), overseeing the effective management of any incident.
  • Proactively uphold the quality of the visitor experience, customer service and efficiency through visitor service operations and ensure all our visitors experience a warm welcome and a satisfied goodbye. 

Full details of this post including Information Pack, Job Description, Person Specification and Application Form (required as part of assessment process) can be located at:

The Story Museum

Central Oxford OX1 1BP

Contact details
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